Commonly asked questions

We accept open-format STL, OBJ and PLY files exported from any intraoral scanner, including iTero, 3Shape, Medit, Carestream and Dentsply Sirona. Lab scans of impressions or models are also fine.

Our main service is complete clear aligner production: 3D treatment planning, online 3D viewer links for case review, printed models and finished thermoformed aligners for 10-month, 20-month or custom tracks. We also offer retainers, refinements and STL-only exports.

Each case includes a shareable 3D viewer link. You can review the movement stage by stage, check the IPR chart, request changes or approve the setup directly in your browser.

Contact us to set up your partner account. You can then share scans through your scanner’s lab connection, email or a file-transfer link, along with photos and your treatment notes. Our team confirms receipt and sends the setup within 24 to 48 hours.

Most aligner sets are printed, formed, finished and dispatched within a few business days of your approval. Larger cases and bulk orders are scheduled with you in advance.

Yes. We offer white-label production, so aligners can be packed and labelled under your own clinic or brand name.

Yes. Finished aligners are shipped by tracked courier to clinics in every province and territory, and to partners in the United States, Europe, the Middle East and beyond. For international orders, any import duties or taxes depend on the destination country.

Yes. Scans and case files are used only to plan and produce the requested aligners, shared only with team members working on the case, and handled in line with Canadian privacy law.